Refunds and Exchanges

Refunds:

• Refund Eligibility:
  • Refunds are available under specific conditions, including event cancellations, rescheduling, or circumstances determined by Octotix.
  • Service fees and GST (Goods and Services Tax) are non-refundable.
• Refund Process:
  • Submit refund requests through the Octotix platform or customer support within the specified timeframe.
  • Refunds will be issued to the original payment method within a reasonable processing time.
• Event Cancellation:
  • In case of cancellation, Octotix will automatically initiate a refund to all ticket holders.
• Refund Timeframe:
  • The refund eligibility timeframe will be clearly communicated for each event.
  • Processing times may vary based on payment methods and banking institutions.

Exchanges:

• Exchange Eligibility:
  • Exchanges may be allowed for certain events, subject to availability and approval by event organizers.
  • Service fees and GST are non-refundable for exchange transactions.
• Exchange Process:
  • Submit exchange requests through the Octotix platform or customer support before the specified deadline.
  • The value of the original ticket will be applied to the new ticket, and any price difference must be paid or refunded accordingly.
• Transferability:
  • Tickets are generally non-transferable between events unless explicitly stated otherwise.
  • Transferability details will be communicated during the purchase process.

General Policies:

• Communication:
  • Changes to an event’s schedule, venue, or other details will be promptly communicated to ticket holders via email or the Octotix platform.
• Force Majeure:
  • Octotix is not responsible for refunds or exchanges in cases of force majeure, including natural disasters, government regulations, or unforeseen circumstances.
• Customer Support:
• Our customer support team is available to assist with refund and exchange inquiries. Contact information can be found on the Octotix platform.
• Policy Updates:
  • Octotix reserves the right to update this policy as necessary. Any changes will be communicated in advance.

By purchasing tickets through Octotix, customers agree to adhere to the terms outlined in this Refunds and Exchanges Policy, including the non-refundable nature of service fees and GST. We appreciate your understanding and cooperation in ensuring a smooth and fair ticketing experience.