Privacy Policy

Last Updated: 11th of January 2024
Welcome to Octotix, where we prioritize the privacy and security of our users. This Privacy Policy outlines how Octotix collects, uses, discloses, and protects your personal information. By using the Octotix platform, you agree to the terms outlined in this policy.

1. Information We Collect:
1.1 Personal Information: We may collect personal information such as names, email addresses, phone numbers, and payment details when users register, purchase tickets, or interact with our platform.
1.2 Event Information: Information related to events, such as event details, dates, and locations, may be collected to enhance user experience.
1.3 Technical Information: Octotix may collect technical information such as IP addresses, device information, and browser details for analytics and security purposes.

2. How We Use Your Information:
2.1 Event Operations: We use personal and event-related information to facilitate ticket transactions, manage events, and provide customer support. 2.2 Communication: Users may receive transactional emails related to their ticket purchases, event updates, and marketing communications. Opt-out options are provided.
2.3 Analytics: Technical information is used for analytics to improve our platform’s functionality, performance, and user experience.

3. Information Sharing:
3.1 Event Organizers: Personal and event-related information may be shared with event organizers to facilitate the smooth operation of events.
3.2 Service Providers: We may share information with trusted service providers to assist in platform functionality, data analytics, and marketing efforts.
3.3 Legal Compliance: Octotix may disclose information to comply with legal obligations, enforce our policies, or respond to legal requests.

4. Security Measures:
4.1 Data Security: Octotix employs industry-standard security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction.
4.2 Payment Security: Payment information is processed securely through trusted payment gateways, and sensitive details are encrypted.

5. User Controls:
5.1 Account Settings: Users can review and update their account information, communication preferences, and privacy settings.
5.2 Data Access Requests: Users can request access to their personal information or seek corrections by contacting our support team.

6. Children’s Privacy:
Octotix is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

7. Changes to Privacy Policy:
Octotix may update this Privacy Policy periodically. Users will be notified of any material changes, and the revised policy will be posted on our website.

8. Contact Information:
For privacy-related inquiries or concerns, please contact our Data Protection Officer at privacy@octotix.com. By using Octotix, you agree to the terms outlined in this Privacy Policy. It is essential to review this policy periodically for any updates. Thank you for entrusting Octotix with your event experiences.